The First Five Steps

A client told me the other day that one of the Senior Managers in his company sent an email to everyone in the organisation asking if they had any ideas about how to improve the “alarming safety performance”.  On the positive side maybe he was trying to engage his employees in improvement opportunities?  On the other hand maybe he was really lost …

The Four Letter Word That Can Turn People Away

I don’t use the “safe” word anymore! the “s” word has such a poor reputation I find it can turn people away. Maybe they have had enough of the policemen approach, or, the threat of legal action or the use of the “s” word to justify an otherwise unjustifiable decision? I’s ironic that the profession dedicated …